YSEULT delivers in Belgium and Luxembourg. All orders are shipped by Bpost.
Delivery costs are fixed and are provided in the order summary before the order is placed by the customer. Packages are shipped within 30 days and are delivered by the carrier to the shipping address provided by the customer at the time of ordering.
When the package is ready to be shipped, an email is sent to the customer for information purposes. This email gives the customer all necessary information for tracking their package.
YSEULT accepts no responsibility for the accuracy of the shipping details provided and for any consequences that may arise therefrom. All resulting additional costs needed for processing the order are borne by the customer.
YSEULT cannot be held responsible for any delay in shipment resulting from mistakes or disruptions for which the carrier is liable (including, but not limited to, strikes and weather conditions).
If the carrier declares the package to be lost, YSEULT may send a replacement without any further costs involved for the customer. In case the ordered item(s) is/are no longer available, YSEULT will refund processed payments for the packages lost by the carrier.
Upon delivery, the customer is required to visually check the condition of the package. Any visible damage noted by the customer upon delivery (if the package is open or damaged, or if an article is missing or faulty) must be reported no later than the day after delivery by sending an email to [email protected] with the details of the order and a photo of the package.
Upon delivery, the customer is required to immediately check that the contents of the package match their order. In case of non-conformity, the customer shall submit a claim to YSEULT no later than the day after delivery by email to [email protected], describing why the contents of the delivered package do not match the purchase order. Complaints submitted after this deadline will not be considered.
Items that must be replaced or refunded need to be returned in full within 14 working days after review and approval by YSEULT to the following address:
Rue Paradis 78
In the case of non-compliance with the stipulation above, no claim for non-conformity or visible damage will be accepted.
If non-conformity is demonstrated and accepted by YSEULT, any corrective action will be carried out by YSEULT.
If the customer is not completely satisfied with any item they purchased, the customer may return or exchange this item within 14 days of receipt, without additional costs, except the costs related to the return and exchange. This period starts from the day of delivery of the customer’s order. The customer shall notify YSEULT within this period of time of their intent to return the item by sending an email to [email protected]. Once the customer has notified us of their return, and we have approved, the customer then has a maximum of 14
days to return the items to YSEULT, in accordance with the conditions set out herein. To invoke your right of withdrawal, items must be returned to YSEULT in the condition in which the customer received them and in original packaging. We only accept returns for items that are unused and in brand-new condition, with tags attached. Returns that do not adhere to our return policy will be sent back to the customer.
The return costs are borne by the customer.
You will receive an email confirmation once your return has been received and meets the terms of our return policy.
We advise you to send returns with a tracking number.
Rue Paradis 78
We will refund payments for returned items using the payment method that you initially chose.
Upon receipt of the returned items, YSEULT will process the refund within 14 days.
In case of exchange of an item, the costs of the second shipment are borne by the customer.
All exchanges are subject to stock availability.